Yes. SocialMedia DMs sends with human-paced patterns — randomized delivery intervals, per-account daily caps, and built-in throttling — so your sends look like a real operator typing, not a bot blasting. You can dial limits down further per account at any time. (LinkedIn safety controls ship with our Phase 2 LinkedIn release.)

No — and the product is built specifically to make sure it can't. Every message uses your sequence, your audience, and prospect-level personalization (name, profile, niche signal). The platform spreads sends across the day, skips replies, and stops sequences the moment someone responds. The math is on your side: well-structured DM conversations convert at 7–20% vs 1–3% for IG ads (CreatorFlow). Spam doesn't.

Yes. Run as many campaigns as your plan allows — each with its own audience, sequence, follow-up logic, A/B variants, and analytics. Most operators run two or three in parallel: one for new opener tests, one for the proven winner, one for follow-ups.

One on Pro, three on Scale, unlimited on Enterprise — manage them all from a single dashboard. Pro allows up to 100 DMs/day; we recommend ramping new accounts up gradually and splitting volume across accounts as you scale, both for account safety and for testing different positioning.

Replies land in both places. The platform shows them in your in-app inbox with reply tracking and analytics so you don't miss a hot lead — and they also stay in your native Instagram inbox so nothing breaks the conversation thread. Real-time notifications when a reply comes in. (Unified Inbox with full conversation threading is on the roadmap.)

Under 10 minutes for most operators. SocialMedia DMs ships with six pre-built ICP campaign templates — B2B SaaS, agencies, coaches, DTC, real estate, local services — each with a paired Lead Finder search and DM sequence. Pick one, plug in your offer, click launch.

Chat and email support on Pro and Scale, with a dedicated success manager and premium onboarding on Enterprise. Founders get priority during onboarding — you're not bouncing through a ticket queue. (Knowledge base is live.)

It's the single biggest risk in the category, so we engineer specifically against it: human-paced send patterns, randomized intervals, conservative daily caps, and a hard stop on anyone who replies. Pro supports up to 100 DMs/day per account, but we recommend starting new accounts at a conservative 30–40/day and ramping up — well below platform thresholds. You can adjust it any time. We don't promise zero risk (no one honest can), but the architecture is built to keep accounts running.

Lead Finder is the built-in prospect-discovery tool that finds public Instagram profiles matching your keyword, hashtag, location, or post engagement — and adds them straight to your campaign. Every plan comes with included Lead Credits, and you can top up anytime with packs from $49 to $899. Credits never expire.

LinkedIn DM automation is Phase 2 on our roadmap — currently in build. Existing Pro/Scale/Enterprise customers will get early access at launch. TikTok, X, Facebook, and YouTube are Phase 3.

Three days, full access to your selected plan tier. $0 charged today and $0 charged on Day 4 — we never auto-charge. The card upfront is for verification only; when the trial ends, your campaigns simply pause until you choose to upgrade. You stay free unless you actively upgrade.